A: We do not recommend refilling our disposable devices. They are designed for single use only. Attempting to refill them may pose safety risks, including leakage or other potential issues. For the best experience and safety, we advise using our products as intended, and consider exploring our reusable options for a more sustainable choice.
Q: Which types of oils are compatible with Artrix disposable products?
A: Artrix disposables are designed to be compatible with a wide range of plant oils, including Live Resin, distillates, THCs, CBD, HHC, and more.
Q: Are Artrix's disposable products rechargeable?
A: Most of our disposables that have a capacity of 1mL or more are rechargeable. We want to ensure that our users can fully utilize their valuable oils with our disposable product batteries.
Q: How do I inquire about bulk orders or wholesale pricing for Artrix products?
A: For inquiries regarding bulk orders or wholesale pricing for Artrix products, we kindly invite you to reach out to us through our official email info@artrixglobal.com. Our dedicated team will promptly assist you with all the information you require.
Q: Can I adjust the voltage on Artrix disposable products?
A: Artrix disposable products offer both adjustable and fixed voltage options, depending on the specific model. To determine the voltage capabilities of your particular Artrix disposable product, we kindly advise reviewing the detailed product description provided for that specific model. This information will guide you in selecting the product that aligns with your preferences and needs.
Q: What if my Artrix product is defective?
A: If you receive a defective Artrix product, please contact our customer support with details and photos. We’ll guide you through troubleshooting or arrange for a replacement as per our warranty policy. Your satisfaction is our priority.
Q: What are the recommended storage conditions for Artrix disposable products?
A: To ensure the optimal performance and longevity of your Artrix disposable products, we recommend storing them in a cool, dry place, away from direct sunlight and extreme temperatures. Additionally, it’s beneficial to use silicone plugs and sleeves to maintain moisture resistance and protect your products from humidity. These accessories help to safeguard the quality of your disposable items.