Frequent Asked Questions
General Questions
 A: We suggest that consumers should purchase compliant products through our online store or licensed retailers only. Meanwhile, our products feature authentication mechanisms to combat counterfeit products and help consumers verify product authenticity.
We advise consumers to purchase compliant products from our online store or licensed retailers only. Â Meanwhile, our products also have anti-counterfeit features and verify authenticity on our official website
A: You can get discounts through various promotions, such as coupon, membership rewards, festival, etc. Subscribe to our email, be the first to know about the new products, discounts and more.
A: YES, registering is important to track your orders, prevent potential post-purchase troubles, retain shopping points, and access exclusive member offers. Therefore, we highly recommend registering before making a purchase.
- This Limited Warranty is only applicable to the original purchaser from Artrix Web Store, and is non-transferable. If you purchased our products through a third party, this warranty does not apply.
A: Thanks for your interest in partnering with us! Feel free to contact us through our website or email us at support@CAN.com for more information.
A: Yes, we do offer ODM/OEM services. We work closely with our clients to develop customized solutions that meet their specific needs. Please feel free to contact us to discuss your project and learn more about our ODM/OEM capabilities.
General Questions
A: Unfortunately, no.
A: A few common reasons why an order may be canceled are:
- Billing and shipping information was not able to be verified
- Orders are being placed from multiple accounts
- The order was placed by someone who is underage/did not pass our age verification
- If ordering outside the US or Canada orders may be subject additional screening
A: You can contact us to cancel the order if it has not been shipped. Once shipped, the order cannot be canceled. You may contact us for a return, and the shipping fees for the return will be covered by you.
Returns & Refunds
   A: To file a refund claim, please email us to inform your order number, and details of your issue. Your claim will be processed 3 business days after we receive your email.
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Once your claim is accepted, we will provide you with an return code and address. Â Â Make sure you have received an return code before making a return. Â We do not accept any returns without it.
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All the items attached to the return order, including but not limited to the battery, user manual, and warranty card must be returned to the address we provide in the email. Â Â Â Â Â Shipping fees will be covered by you. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your returned item is received by us in good condition.
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NOTE: We does not accept any returns containing cannabis, hemp, nicotine, or any illegal substances.
 A: If an item is missing/wrong from your package, please feel free to reach us and provide the details below:
- Your order number
- A description of the package and the missing/wrong item(s).
